Ezt az iratot cpt. Pethes János kérte publikálásra.

Náhány szó a bevezetõbõl:

Introduction Communication experts have found that there are three methods in which we communicate: “words, the way we say those words, and body language”. (Mehrabian. “Silent Messages”). Given the fact that body language accounts for 55% of this ratio it follows that words alone are not normally the principal means of communication. It is therefore vital, when using words alone, to ensure the correct message is understood. To achieve this aim the radio telephony (RTF) discipline, practised by both pilots and controllers alike, needs to be of the highest standard. Communication between pilots and controllers is a four-way process; information is transmitted, received, read back and received. There are, therefore, several chances of errors being made and consequently the need for clear and unambiguous communication between pilots and controllers is essential; it has been recognised as an important factor in assisting the safe and expeditious operation of aircraft, and by ensuring a high level of RTF discipline pilots can help minimise risk. This safety leaflet provides information on areas that have been found to be the source of errors that have the potential to lead to a hazardous situation.